FAQs

What is Denix?

Denix, located in Spain, is the world’s foremost manufacturer of high quality, authentic, imitation firearms and accessories. It complies with European regulations to obtain reliable and safe replicas of your favorite weapons.

Where are your products manufactured?

Our products are manufactured in Spain, Germany and Italy.

Where do you dispatch from?

Queensland.

Do you ship to countries outside of Australia/New Zealand?

No.

Why should we purchase from you?

We are Australia's trusted source of imitation weapons and an Authorized Reseller of Denix with a 20+ year track record of supplying quality products at competitive prices with no hidden costs.

Can I purchase these imitation weapons without a permit or a license?

Unless you live in South Australia, Western Australia or Queensland, you MUST have a relevant license or permit to purchase and own imitation weapons. A Commissioner's Permit or Membership in Collector’s Club under Legislation or Police Regulations is required for TAS and VIC, except for Flintlocks. A Commissioner's Permit is required for NSW, NT, and ACT, except for Flintlocks. License/Permit/Membership will be verified before shipping even if a payment has been approved. Learn more on how to apply for the relevant permit/license per State here.

Where can I submit my permit/license for verification?

You can upload your license for verification here.

If my payment is approved but my license is not, will my purchase still be shipped?

No. If your license is not approved, your payment will be refunded. Note that payment received and cleared from our bank account will be refunded.

Can I submit my permit/license prior to purchase?

Yes, and we encourage you to submit it for verification before you buy! You can submit it here.

When can I expect new items to be added to the catalog?

Every week! Our homepage will display an array of collections including ONLINE ONLY SPECIALS!

Does your imitation guns fire real ammunition?

Our imitation guns are non-firing models and are meant for display purposes only. They can neither fire real ammunition nor be modified to fire real ammunition. Attempting to modify the imitation(s) is illegal and can create a dangerous hazard to anyone attempting to fire live.

Which days do you dispatch goods?

Monday-Friday during normal business hours, excluding public holidays.

When will my order be shipped?

If goods are in stock, goods will be dispatched from our warehouse as soon as funds have been credited into our bank account. Allow 2-3 business days after payment has been made for dispatch to occur.

What if my order is out of stock?

You’ll be advised ASAP on a date when goods are expected to be re-available. If goods are unavailable after the date indicated, we’ll suggest alternative items for consideration. You are under no obligation to accept our suggestions. You may also opt for a full refund or hold your payment for until goods are re-available, which ever is most convenient for you.

How do I contact you?

You can send us an email at sales@unrealguncompany.com or by clicking here.